Why the telephony stack is the real bottleneck in voice AI [Q&A]

Everyone talks about better LLMs and the need for more ‘human’ voices when calling a company, but none of this matters if your agent can’t survive a real world phone call. We spoke to Alexey Aylarov, Voximplant CEO and cо-founder, who believes that the real constraint is outdated telephony infrastructure that was never designed for real-time AI. BN: What are some of the common misconceptions about Voice AI Agents? AA: Many people believe that a Voice AI Agent is simply a ChatGPT with a voice. In reality, production-ready agents are way more complex. To operate in the real world and… [Continue Reading]